At zicksho.shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with easy returns and refunds. Please read the following policy carefully.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Have all original tags attached.
- Be returned in its original packaging.
Certain items are not eligible for returns, including:
- Items marked as final sale.
- Gift cards.
2. Return Window
You have 30 days from the date of delivery to initiate a return. If [X] days have gone by since your purchase, we unfortunately cannot offer a refund or exchange.
3. How to Initiate a Return
To start a return:
- Contact our customer service team at support@zicksho.shop with your order number and reason for the return.
- Once your return is approved, we will provide you with return instructions, including the shipping address.
Please do not send your purchase back without first receiving approval and instructions.
4. Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refund Process
Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@zicksho.shop.
7. Exchanges
We only replace items if they are defective, damaged, or the wrong item was shipped. If you need to exchange it for the same item, please contact us at support@zicksho.shop.
8. Non-Refundable Items
- Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
- Gift cards are non-refundable.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will arrange for a replacement or refund.
10. Contact Us
For any questions or concerns regarding returns and refunds, please reach out to us:
- Email: support@zicksho.shop